Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Hailey’s Jewelry House pieces?
We specialize in high-quality 14k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, we recommend removing jewelry before swimming or showering and storing it in the provided microfiber pouch when not in use.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on customs.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that earrings are final sale for hygiene reasons.
Do you offer a warranty on your products?
Yes, every purchase includes a 6-month limited warranty that covers manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey.